Support

My planting dates look wrong

They are worked out from ten years of recorded weather near you, so first check your town under Settings → Your site. If a date is still wrong for your garden, tell the app: every crop has "A number here is wrong for my garden".

I need to set up child mode

Settings → Who is growing, choose the year the grower was born, and set a grown-up's code. Child mode ends by itself once they're 13. (Only the year is asked, so it can run a little past the birthday — never short of it.) There is a fuller guide for parents — ask and we'll send it.

Where is my garden stored?

On your phone. TerraSprout makes a daily backup you can find in Files → On My iPhone → TerraSprout, and Settings → Data → Save a copy… puts one wherever you like.

I am getting a new phone

Save a copy from the old phone, then on the new one use More → Share and back up → Import a file → Replace. Your gardens, people and photos come with it.

Family sync isn't syncing

Check the status line under the family garden: it says what it is waiting for. A phone handed to a young gardener syncs nothing at all until a grown-up takes it back, and that is deliberate.

I forgot the grown-up code

Nothing is lost — your garden comes back. It has to be done in this order, though:

1. Save a copy first (Settings → Data → Save a copy…). Everything below depends on this.
2. Delete TerraSprout and install it again.
3. Set it up for the same grower's birth year, and set the new code before you restore.
4. Restore the copy (More → Share and back up → Import a file → Replace).

A backup carries child mode and the old code with it, so a phone restored before the new code is set comes back locked with the code you have forgotten.