Support

My planting dates look wrong

They are worked out from ten years of recorded weather near you, so first check your town under Settings → Your site. If a date is still wrong for your garden, tell the app: every crop has "A number here is wrong for my garden".

I need to set up child mode

Settings → Who is growing, choose the year the grower was born, and set a grown-up's code. Child mode ends by itself once they're 13. (Only the year is asked, so it can run a little past the birthday — never short of it.) There is a fuller guide for parents — ask and we'll send it.

Where is my garden stored?

Your garden is stored on your device. Keep TerraSprout installed and preserve its app data. Settings → Data → Save a copy… lets you export a file to a location you choose. Export completeness is still being checked, so do not rely on that file as your only copy of your garden.

I am getting a new phone

Backup import and restore are currently unavailable in TerraSprout 2.5.1 (17). An exported file cannot currently be used in the app to restore your garden or move it to another phone.

Keep the original phone and its TerraSprout data. Do not erase the phone or delete the app in preparation for a transfer. Contact ayden@terryadvisors.com before changing devices so we can explain the current limitations. We cannot promise recovery or migration.

Family sync isn't syncing

Check the status line under the family garden: it says what it is waiting for. A phone handed to a young gardener syncs nothing at all until a grown-up takes it back, and that is deliberate.

I forgot the grown-up code

Do not delete TerraSprout, clear its data or reinstall it to reset the code. Backup import and restore are currently unavailable, so those steps could leave your garden unrecoverable.

Keep the app and its data on the original device and contact ayden@terryadvisors.com. Tell us your app version and what you see on screen. Do not send your code or garden export with the initial message.